Hands
NL
Sign in Get started with Hands
Account & preferences

Manage subscriptions, payments and invoices

Review your plan, choose Hand capacity, open Stripe for invoices or payment details, and cancel when eligible.

Go to Account → Subscription to see your plan capacity, payment attention and actions available to your account. Buttons vary with subscription status, account eligibility and billing configuration.

Review or choose a subscription

  1. Open the Hands Console. Select Profile at the bottom of the sidebar, then Account → Subscription. On a phone, the profile icon is in the top bar and account tabs can scroll sideways.
  2. Review the 1 Hand, 2 Hands and 3 Hands cards, including a Current plan badge, trial end date or payment message.
  3. Expand Subscription details for the latest status and any applicable end date.
  4. If a change is available, select Choose … Hands or Start subscription. New purchases open secure Stripe Checkout. Eligibility is rechecked when you choose the action.

The displayed VAT-inclusive amounts are Dutch consumer examples; the page also shows the base price before VAT. Actual tax depends on the billing address. You cannot move to a plan with insufficient capacity for the Hands you already have. Lower tiers, over-capacity accounts and some existing Stripe plans use Manage subscription in Stripe rather than a new checkout.

Payment methods and invoices

  1. Open Account → Subscription.
  2. Choose the button shown for your account: Payment & invoices, Manage subscription, Update payment or Payment details.
  3. In the Stripe customer portal, review whichever payment methods, invoices and subscription actions Stripe offers for your customer.
  4. Return to the Console and verify the current subscription state.

The portal requires configured Stripe billing and an existing Stripe customer record. Administrator accounts may show Included without a paid subscription. A signup-wave waitlist or unconfigured billing can disable checkout actions. Not every plan or invoice operation is available directly in the Hands Console, and there is no separate Console control guaranteeing a refund.

Cancel a subscription

For an active subscription or Stripe trial that is eligible for cancellation:

  1. Open Account → Subscription → Cancel subscription (or the trial-specific label shown).
  2. Read the end date in the confirmation dialog.
  3. Select Keep subscription to go back, or Cancel at period end to confirm. For a Stripe trial, the confirmation may read End trial without renewal.
  4. Check that the Console displays the scheduled cancellation.

Normal cancellation retains access until the indicated period end. It does not delete Hands or files; use may be paused afterwards until a suitable plan is restarted. Deleting the account is a different irreversible operation that can immediately terminate an outstanding subscription.

Trial and common questions

When does the free trial begin? The one-time seven-day trial for the first Hand starts automatically when that Hand is created. There is no manual start button; the standard local trial does not start an automatic payment. A previously established Stripe trial may have its own renewal settings.

Why can’t I change my plan? Check for Payment needed, Temporarily unavailable, a waitlist message or Too few Hands. Update the payment method first if requested. Expired or already-cancelling plans can offer different actions.

Where can I find my invoice? Open the Stripe customer portal when its button is available. It cannot be opened without an existing Stripe customer record. Do not place a second order merely because an invoice has not appeared.

Understand credits and usage · Delete your account · Set account preferences