Terms of service
The agreement between you and Kijko Labs B.V.. Written to be read, not to be survived.
1. Who you are contracting with
Hands is a Kijko product operated by Kijko Labs B.V., a Dutch private limited company registered with the Chamber of Commerce under number 42159010, VAT ID NL869973484B01. Visiting address: Torenlaan 5 t/m 5B, 1402 AT Bussum, Netherlands. Contact: [email protected]. Phone: +31 970 065 33744.
2. What the service is
A Hand is a dedicated Sprite Linux runtime and workspace running an MCP server for one Hand. AI assistants that speak MCP — ChatGPT, Claude and others — can connect to it with the access key we give you, and use it to work with files and tools.
We provide the workspace. The AI you connect is a separate service with its own terms, and we have no control over what it decides to do.
3. Your account
One account, one person. Every Hand has its own access key. Keep your password and every key to yourself: anyone holding a key can reach that specific Hand. If one leaks, replace it and tell us.
You must be 18 or older to enter into this agreement.
Hands account registration currently supports the EEA, the United Kingdom and the United States. EU Member State accounts may create production Hands under the intra-EU path. Supported EU001 destinations may create production Hands when effective CDIU EU001 authority evidence is recorded, or when an authoritative not-controlled/released classification reference is active. Fly/Sprites placement evidence remains pending and Hands does not promise EU-only runtime or data residency.
4. Price, trial and payment
- Your first Hand has a one-time 7-day free trial without a payment method. The base trial is limited to one per customer and covers the first Hand only. Nothing renews into a paid subscription or charges automatically. Hands sends one warning during the final 24 hours before the current free-access period ends.
- Five qualified referrals unlock exactly one additional 7-day free period. A referral qualifies after the referred account genuinely activates Hands with a ready Hand and at least one successfully connected connector; a sign-up by itself is not enough. The referral extension can be earned only once. If referral #5 qualifies after the base trial has expired and no paid entitlement is active, the same Hand can be reactivated once for that additional 7-day period. If paid access is active, the paid entitlement governs access.
- The current base prices are €9.99 for one Hand, €14.99 for two Hands and €19.99 for three Hands, excluding VAT. For a Dutch consumer at 21% VAT the totals are €12.09, €18.14 and €24.19. Starting a paid plan supersedes free access and paid billing starts as soon as Stripe confirms payment. A paid plan sets capacity for one, two or three Hands. Creating or deleting a Hand does not itself change that selected capacity; you change or cancel it through Stripe. The maximum is three Hands.
- Billing runs monthly in advance. Stripe calculates the applicable tax, local-currency presentation and exact final total before you confirm. No promotional codes are accepted.
- You do not need to cancel the cardless trial: it expires without a charge. Cancel a paid plan and access continues until the end of the period already paid for; we do not refund a part-used month.
- If a renewal payment fails, Stripe retries and a 7-day grace period applies. After that grace period the remaining Hands are paused until Stripe confirms payment.
5. Right of withdrawal
As a consumer you have a 14-day right of withdrawal. Because a free trial does not postpone it, that period runs from the moment the agreement is concluded, not from the end of the trial. The right of withdrawal page explains this in full, including what you are agreeing to if you ask us to start immediately.
6. What you may not do with it
Do not use your Hand to:
- break the law, or help someone else do so;
- attack, scan or overload systems you have no permission to touch;
- send unsolicited bulk email, or host malware or phishing;
- mine cryptocurrency or otherwise burn compute for its own sake;
- store material that is illegal to possess;
- resell access, or share your key so several people use one Hand.
You may not use Hands where providing the service, software or economic resources would breach applicable sanctions or export-control law. Russia is outside the current supported launch geography. Payment-provider restrictions are separate from Hands legal eligibility, and we may request additional information only where a concrete sanctions or export risk requires it.
We may suspend a Hand immediately when it is doing one of these things, and will tell you why.
7. Your content
Whatever you put on your Hand stays yours. We claim no rights over it, and we do not read it except when you ask us to look at something to help you. For that content we act as a processor on your instructions; the data processing terms set that out.
8. Availability
We aim to keep the service up, and we do not promise a percentage. Your Hand hibernates when idle by design; waking takes a second or two. Maintenance that requires downtime is announced in advance where it can be.
9. Ending the agreement
- You can permanently delete an individual Hand from its dashboard card. Its sandbox, files, checkpoints and stored connector credentials are removed immediately. Deleting a Hand frees capacity but does not automatically change your selected Stripe plan. Where supported, we also ask the provider to revoke the authorization.
- You can permanently delete your full account from the account view. Every remaining Hand and its sandbox, files, checkpoints and stored connector credentials are then removed immediately.
- You can cancel the full subscription at any time from your account page.
- We can end it with 30 days' notice, or immediately if you breach clause 6.
- When paid access ends, we block the connector URL and pause each remaining Hand. We keep its sandbox data until you delete the Hand or permanently delete your account; we do not automatically delete it after a fixed period. Use Account in the dashboard to download an export or permanently delete the full account.
10. Liability
Your Hand acts on instructions from an AI, and AI systems make mistakes. Review what matters before it goes out into the world, and keep your own backups of anything you cannot lose.
Our liability is limited to the amount you paid in the twelve months before the damage occurred, except where the law does not allow such a limit — including damage caused by intent or gross negligence, and any statutory consumer rights you have. Nothing here takes away those rights.
11. Changes to these terms
We will email you at least 30 days before a material change takes effect. If you do not accept it, cancel before it does and you will not be charged again.
12. Law and disputes
Dutch law applies. As a consumer you can bring a dispute before the court of your place of residence. Talk to us first — contact — because most things are quicker to fix than to argue about.